Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
YSM Office of Communications
  1. YSM Office of Communications
  2. YSM Web Services Help Desk

YSM Web Services Help Desk

Welcome! Use this portal to create requests for the YSM Office of Communications Web Services team for school websites and Beatrix.

  • Make a YSM Web Services Request

    Request a website edit to medicine.yale.edu or yalemedicine.org, or assistance with Beatrix.

Use this for general website requests that will be directed to the YSM Office of Communications Web Services team.

If you have not worked with us before, you will need to create an account first.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"dbe26d791ab62c1b9781e07f819592d05c7f03b5_lout","branding":{"id":"1","key":"desk","name":"YSM Web Services Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzJjMzg1ZC0wMTY4LTQ0ZjAtYWFhMy0xN2Q1ZjM3OGM2MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMiOlsicmVhZCJdfSwiZXhwIjoxNzg2MjkzNTY5LCJuYmYiOjE3ODYyOTI5Njl9.Np987y3iX8yyXem9OO0Z5LlBWret6a_tSolHr6a4Mq8&client=932c385d-0168-44f0-aaa3-17d5f378c626&mode=fit","logoId":"3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the YSM Web Help Center","sharedPortalName":"YSM Office of Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the YSM Web Help Center","sharedPortalName":"YSM Office of Communications","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"desk","projectId":11500,"serviceDeskId":1,"name":"YSM Web Services Help Desk","description":"<p>Welcome! Use this portal to create requests for the YSM Office of Communications Web Services team for school websites and Beatrix.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"49","name":"Make a YSM Web Services Request","descriptionHtml":"<p>Use this for general website requests that will be directed to the YSM Office of Communications Web Services team.</p>\n<p>If you have not worked with us before, you will need to <a href=\"https://ysmweb.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1%2Fgroup%2F9%2Fcreate%2F49\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">create an account first</a>.</p>","callToAction":"Make a YSM Web Services Request","introHtml":"<p>Request a website edit to medicine.yale.edu or yalemedicine.org, or assistance with Beatrix.</p>","icon":12704,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12704","groups":[9],"key":""},{"id":"11","name":"Get help with Beatrix","descriptionHtml":"","callToAction":"Get help with Beatrix","introHtml":"<p>Get assistance with editing profiles, news, events, or other content in Beatrix.</p>","icon":11904,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11904","groups":[],"key":""},{"id":"1","name":"Get website help","descriptionHtml":"<p>Get assistance with general website problems and questions, such as broken links.</p>","callToAction":"Get website help","introHtml":"<p>Get assistance with general website questions like how to edit a page or use a template.</p>","icon":11927,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11927","groups":[],"key":""},{"id":"50","name":"Report a bug","descriptionHtml":"<p>Report a bug you've noticed on a school website or in one of our applications. We'll get to work fixing it!</p>","callToAction":"Report a bug","introHtml":"<p>Report a problem with the YSM, YM, or Beatrix websites not working as expected.</p>","icon":12710,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12710","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"<p>Report a bug you've noticed on a school website or in one of our applications. We'll get to work fixing it!</p>","callToAction":"Report a bug","introHtml":"<p>Report a bug on one of our websites or applications.</p>","icon":11938,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11938","groups":[],"key":""},{"id":"13","name":"Request a new organization","descriptionHtml":"","callToAction":"Request a new organization","introHtml":"<p>Request a new organization in Beatrix.</p>","icon":11921,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11921","groups":[],"key":""},{"id":"7","name":"Request a new website","descriptionHtml":"<p>Let us know what new site you need, including the name, the parent organization and the contact who will be responsible for it. We'll reach out to you with next steps. For more information, visit our <a href=\"http://web.yale.edu/services/build/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Web Services site</a>.</p>","callToAction":"Request a new website","introHtml":"<p>Request a new organization or lab website.</p>","icon":11900,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[],"key":""},{"id":"14","name":"Request a website edit","descriptionHtml":"<p>Submit a request for our team to make an edit to your website via our Website Editing Service. This is a fee-based service and you can find out more information on our <a href=\"http://web.yale.edu/services/edit/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Services website</a>.</p>","callToAction":"Request a website edit","introHtml":"<p>Request an edit to your website.</p>","icon":11919,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11919","groups":[],"key":""},{"id":"2","name":"Request access","descriptionHtml":"<p>Request access to one of the school's websites or applications.</p>","callToAction":"Request access","introHtml":"<p>Request access to manage a news feed, calendar, or people listing, etc.</p>","icon":11931,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11931","groups":[],"key":""},{"id":"31","name":"Request stock photography","descriptionHtml":"","callToAction":"Request stock photography","introHtml":"<p>Request stock photography from Getty Images.</p>","icon":12702,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12702","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Websites"}],"orderMapping":{"13":[50,11,2,13],"18":[31],"9":[49],"11":[2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"06f31228-5d88-3cdc-8cf4-23ef9038d9e6","appLinkName":"System Confluence","appLinkUrl":"https://ysmweb.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Communications Support","spaceUrl":"https://ysmweb.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1,"kbLinkDomainURLs":["https://ysmweb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzJjMzg1ZC0wMTY4LTQ0ZjAtYWFhMy0xN2Q1ZjM3OGM2MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0ODM0NzAwNzgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjI5NDE2OSwibmJmIjoxNzg2MjkyOTY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.2DYQE2bOCI9mC04BhLxu0vQ6m3unfadyw4OqPfbY45w","targetCollection":"upload-user-collection--1483470078","endpointUrl":"https://api.media.atlassian.com","clientId":"932c385d-0168-44f0-aaa3-17d5f378c626","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":49,"projectId":11500,"issueType":{"id":"10100","name":"IT Help"},"form":{"name":"Make a YSM Web Services Request","descriptionHtml":"<p>Use this for general website requests that will be directed to the YSM Office of Communications Web Services team.</p>\n\n<p>If you have not worked with us before, you will need to <a href=\"https://ysmweb.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1%2Fgroup%2F9%2Fcreate%2F49\" class=\"external-link\" rel=\"nofollow noreferrer\">create an account first</a>.</p>","callToAction":"Make a YSM Web Services Request","intro":"<p>Request a website edit to medicine.yale.edu or yalemedicine.org, or assistance with Beatrix.</p>","instructions":"<p>Use this for general website requests that will be directed to the YSM Office of Communications Web Services team.</p>\n\n<p>If you have not worked with us before, you will need to <a href=\"https://ysmweb.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1%2Fgroup%2F9%2Fcreate%2F49\" class=\"external-link\" rel=\"nofollow noreferrer\">create an account first</a>.</p>","icon":12704,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12704","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Request Title","description":"Provide a clear title for this request like \"Update Homepage for Genetics Website\" Example: Replace homepage hero image, update headline and CTA button, and link to campaign landing page.","descriptionHtml":"<p>Provide a clear title for this request like \"Update Homepage for Genetics Website\" Example: Replace homepage hero image, update headline and CTA button, and link to campaign landing page.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/49","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/49","calendarParams":{"firstDay":0,"date":"2026-08-09T12:29:29-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"06f31228-5d88-3cdc-8cf4-23ef9038d9e6","appLinkName":"System Confluence","appLinkUrl":"https://ysmweb.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Communications Support","spaceUrl":"https://ysmweb.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1,"kbLinkDomainURLs":["https://ysmweb.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzJjMzg1ZC0wMTY4LTQ0ZjAtYWFhMy0xN2Q1ZjM3OGM2MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0ODM0NzAwNzgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjI5NDE2OSwibmJmIjoxNzg2MjkyOTY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.2DYQE2bOCI9mC04BhLxu0vQ6m3unfadyw4OqPfbY45w","targetCollection":"upload-user-collection--1483470078","endpointUrl":"https://api.media.atlassian.com","clientId":"932c385d-0168-44f0-aaa3-17d5f378c626","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6524067698033830,"updated":"2026-06-30T17:42:51.170697131Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[49],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6524067698033830,"name":"\uD83D\uDE80 Web Services Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"b05b4e61-42e5-42d2-9596-62609f3a081d"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you don’t see your account name or email under “Requester Name”, "},{"type":"text","text":"create an account first","marks":[{"type":"link","attrs":{"href":"https://ysmweb.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1%2Fgroup%2F9%2Fcreate%2F49"}}]},{"type":"text","text":", then return to this form."}],"attrs":{"localId":"56abe350-3725-4f9f-9e2b-1266ee3c3c95"}}]},{"type":"heading","attrs":{"level":2,"localId":"5ef02484-9988-4f9c-a636-8cb2b2a2d237"},"content":[{"type":"text","text":"\uD83E\uDDD1‍\uD83D\uDCBB Who are we working with?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"text":"","layout":"default","localId":"3584439e-ed7e-4082-8687-6647b2874fee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"text":"","layout":"default","localId":"b137f9f5-ca4b-4193-9d84-4c5df09b797e"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"8b735dbe-23cc-4bdb-9766-a2b2bb47800f"},"content":[{"type":"text","text":"\uD83D\uDDD3️ The Basics"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"text":"","layout":"default","localId":"0398d0ca-b003-4d34-b861-e5221d06c514"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"9e1b61a4-b542-425f-895a-0abf113152ad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"62c3fdf5-c05e-4ae3-b2cc-5ecf9a6d4225"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"6a296cd7-eb84-4aa8-9ac0-90bb0ec56f9b"},"content":[{"type":"text","text":"\uD83D\uDD27 Project Details"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"e7b40b01-661b-4f87-b3cc-92d41916538b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"8cb2ca4b-d453-425c-a3d3-885dc2e20fcf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"21d09625-f909-4432-881b-6a60dde05990"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"e72e4f01-b188-4e2c-b765-b795d01a4cc2"},"content":[{"type":"text","text":"\uD83D\uDD10 Security Requirements"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"text":"","layout":"default","localId":"7e99e32a-9b1d-402e-9c8e-c2ff7c9ad143"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"8174a6cb-8d6f-4507-a468-48313649173e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"142689ea-8b62-410b-8c78-553952a9fb00"},"content":[{"type":"text","text":"Not sure if your web request requires security? ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Please review "},{"type":"inlineCard","attrs":{"url":"https://medicine.yale.edu/myysm/communications-technology/policies-guidelines/"}},{"type":"text","text":" for Yale and YSM publishing policies. For additional questions, please contact Yale Information Security at "},{"type":"text","text":"security@yale.edu","marks":[{"type":"link","attrs":{"href":"mailto:security@yale.edu"}}]},{"type":"text","text":". "}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"9882645b-3ed1-4cee-b3b2-4a2626287ec9"},"content":[{"type":"text","text":"✅ Publishing Rights"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7bf49150-9e3b-4b17-b380-92aedd9772aa"},"content":[{"type":"text","text":"Not sure if Yale owns the rights to this content? ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Please review "},{"type":"inlineCard","attrs":{"url":"https://medicine.yale.edu/myysm/communications-technology/policies-guidelines/"}},{"type":"text","text":" for Yale and YSM publishing policies and to determine whether the content is appropriate for YSM websites. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"ae4f02c5-63e5-460d-bd66-3c40b26f755e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"50af9944-d204-438d-aafd-a304da153331"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"text":"","layout":"default","localId":"54fc8eb2-f8be-4104-aade-5905d600cd0c"}},{"type":"heading","attrs":{"level":1,"localId":"49161fb9-72ad-4744-a202-9968626af6ae"},"content":[]}]}],"conditions":{"71":{"i":{"co":{"cIds":{"70":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"70","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["2"]},"t":"sh"},"75":{"i":{"co":{"cIds":{"65":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"65","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"1":{"name":"Timeline and Priority","conditions":[]},"2":{"name":"Security","conditions":["71"]},"3":{"name":"Publishing Rights","conditions":[]},"4":{"conditions":["75"]}},"questions":{"67":{"type":"da","label":"Desired Timeline or Deadline","description":"Example: Launch by May 1 to align with campaign kickoff","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"89":{"type":"cs","label":"Does this page need to be secured behind CAS?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"84":{"type":"at","label":"Copy & Visuals ","description":"If copy and images already exist, please attach file(s).","validation":{"rq":false},"choices":[],"questionKey":""},"68":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"83":{"type":"pg","label":"Requested Changes (Detailed)","description":"Replace current headline “Welcome” with “Join Our Spring Campaign” Update CTA button to “Donate Now” linking to /spring-campaign","validation":{"rq":true},"jiraField":"description","questionKey":""},"72":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I attest that Yale owns the content and has permission to publish?","other":false}],"questionKey":"Attestation"},"76":{"type":"cm","label":"Stakeholder Name","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I am the stakeholder","other":false},{"id":"0","label":"Other...","other":true}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"65":{"type":"cs","label":"Stakeholder Approval Confirmed?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"82":{"type":"tu","label":"URL","description":"Example: Provide the medicine.yale.edu or yalemedicine.org url path to the EXACT page(s)","validation":{"rq":true},"jiraField":"customfield_11842","questionKey":""},"70":{"type":"cs","label":"Is this a new page or site?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"85":{"type":"um","label":"Add other members of your team","description":"","validation":{"rq":false},"jiraField":"customfield_10501","questionKey":""},"88":{"type":"cd","label":"Have you been working with a member of our team? if so, select them below. If not, we will assign a member of our team when the ticket is created.","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Denise Meyer","other":false},{"id":"2","label":"Liz Pantani","other":false},{"id":"3","label":"Rin Dunleavy","other":false}],"questionKey":""},"77":{"type":"us","label":"Yale Requester Name","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""}}},"uuid":"b05b4e61-42e5-42d2-9596-62609f3a081d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6524067698033830,"updated":"2026-06-30T17:42:51.170697131Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[49],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6524067698033830,"name":"\uD83D\uDE80 Web Services Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"b05b4e61-42e5-42d2-9596-62609f3a081d"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you don’t see your account name or email under “Requester Name”, "},{"type":"text","text":"create an account first","marks":[{"type":"link","attrs":{"href":"https://ysmweb.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal%2F1%2Fgroup%2F9%2Fcreate%2F49"}}]},{"type":"text","text":", then return to this form."}],"attrs":{"localId":"56abe350-3725-4f9f-9e2b-1266ee3c3c95"}}]},{"type":"heading","attrs":{"level":2,"localId":"5ef02484-9988-4f9c-a636-8cb2b2a2d237"},"content":[{"type":"text","text":"\uD83E\uDDD1‍\uD83D\uDCBB Who are we working with?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"text":"","layout":"default","localId":"3584439e-ed7e-4082-8687-6647b2874fee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"text":"","layout":"default","localId":"b137f9f5-ca4b-4193-9d84-4c5df09b797e"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"8b735dbe-23cc-4bdb-9766-a2b2bb47800f"},"content":[{"type":"text","text":"\uD83D\uDDD3️ The Basics"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"text":"","layout":"default","localId":"0398d0ca-b003-4d34-b861-e5221d06c514"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"9e1b61a4-b542-425f-895a-0abf113152ad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"62c3fdf5-c05e-4ae3-b2cc-5ecf9a6d4225"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"6a296cd7-eb84-4aa8-9ac0-90bb0ec56f9b"},"content":[{"type":"text","text":"\uD83D\uDD27 Project Details"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"e7b40b01-661b-4f87-b3cc-92d41916538b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"8cb2ca4b-d453-425c-a3d3-885dc2e20fcf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"21d09625-f909-4432-881b-6a60dde05990"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"e72e4f01-b188-4e2c-b765-b795d01a4cc2"},"content":[{"type":"text","text":"\uD83D\uDD10 Security Requirements"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"text":"","layout":"default","localId":"7e99e32a-9b1d-402e-9c8e-c2ff7c9ad143"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"8174a6cb-8d6f-4507-a468-48313649173e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"142689ea-8b62-410b-8c78-553952a9fb00"},"content":[{"type":"text","text":"Not sure if your web request requires security? ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Please review "},{"type":"inlineCard","attrs":{"url":"https://medicine.yale.edu/myysm/communications-technology/policies-guidelines/"}},{"type":"text","text":" for Yale and YSM publishing policies. For additional questions, please contact Yale Information Security at "},{"type":"text","text":"security@yale.edu","marks":[{"type":"link","attrs":{"href":"mailto:security@yale.edu"}}]},{"type":"text","text":". "}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"9882645b-3ed1-4cee-b3b2-4a2626287ec9"},"content":[{"type":"text","text":"✅ Publishing Rights"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7bf49150-9e3b-4b17-b380-92aedd9772aa"},"content":[{"type":"text","text":"Not sure if Yale owns the rights to this content? ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Please review "},{"type":"inlineCard","attrs":{"url":"https://medicine.yale.edu/myysm/communications-technology/policies-guidelines/"}},{"type":"text","text":" for Yale and YSM publishing policies and to determine whether the content is appropriate for YSM websites. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"ae4f02c5-63e5-460d-bd66-3c40b26f755e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"50af9944-d204-438d-aafd-a304da153331"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"text":"","layout":"default","localId":"54fc8eb2-f8be-4104-aade-5905d600cd0c"}},{"type":"heading","attrs":{"level":1,"localId":"49161fb9-72ad-4744-a202-9968626af6ae"},"content":[]}]}],"conditions":{"71":{"i":{"co":{"cIds":{"70":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"70","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["2"]},"t":"sh"},"75":{"i":{"co":{"cIds":{"65":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"65","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"1":{"name":"Timeline and Priority","conditions":[]},"2":{"name":"Security","conditions":["71"]},"3":{"name":"Publishing Rights","conditions":[]},"4":{"conditions":["75"]}},"questions":{"67":{"type":"da","label":"Desired Timeline or Deadline","description":"Example: Launch by May 1 to align with campaign kickoff","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"89":{"type":"cs","label":"Does this page need to be secured behind CAS?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"84":{"type":"at","label":"Copy & Visuals ","description":"If copy and images already exist, please attach file(s).","validation":{"rq":false},"choices":[],"questionKey":""},"68":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"83":{"type":"pg","label":"Requested Changes (Detailed)","description":"Replace current headline “Welcome” with “Join Our Spring Campaign” Update CTA button to “Donate Now” linking to /spring-campaign","validation":{"rq":true},"jiraField":"description","questionKey":""},"72":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I attest that Yale owns the content and has permission to publish?","other":false}],"questionKey":"Attestation"},"76":{"type":"cm","label":"Stakeholder Name","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I am the stakeholder","other":false},{"id":"0","label":"Other...","other":true}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"65":{"type":"cs","label":"Stakeholder Approval Confirmed?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"82":{"type":"tu","label":"URL","description":"Example: Provide the medicine.yale.edu or yalemedicine.org url path to the EXACT page(s)","validation":{"rq":true},"jiraField":"customfield_11842","questionKey":""},"70":{"type":"cs","label":"Is this a new page or site?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"85":{"type":"um","label":"Add other members of your team","description":"","validation":{"rq":false},"jiraField":"customfield_10501","questionKey":""},"88":{"type":"cd","label":"Have you been working with a member of our team? if so, select them below. If not, we will assign a member of our team when the ticket is created.","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Denise Meyer","other":false},{"id":"2","label":"Liz Pantani","other":false},{"id":"3","label":"Rin Dunleavy","other":false}],"questionKey":""},"77":{"type":"us","label":"Yale Requester Name","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""}}},"uuid":"b05b4e61-42e5-42d2-9596-62609f3a081d"},"linkedJiraFields":["customfield_11842","customfield_10501","duedate","description","reporter","priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ysmweb","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dbe26d791ab62c1b9781e07f819592d05c7f03b5_lout","baseUrl":"https://ysmweb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ysmweb.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"932c385d-0168-44f0-aaa3-17d5f378c626","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e763f2bedb0a424295340eb831b40837","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ysmweb.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}