Jira Service Management

{"xsrfToken":"b07ad47f294ceca7b99706f57779a34706364b0b_lout","branding":{"id":"7","key":"ops","name":"OComms Business Operations","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzJjMzg1ZC0wMTY4LTQ0ZjAtYWFhMy0xN2Q1ZjM3OGM2MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMiOlsicmVhZCJdfSwiZXhwIjoxNzMyNTQ4OTc1LCJuYmYiOjE3MzI1NDgzNzV9.Bs-hwk5xa0KADNGg17JzF5cMLxLr_iFWipqxTPHxiG8&client=932c385d-0168-44f0-aaa3-17d5f378c626&mode=fit","logoId":"3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the YSM Web Help Center","sharedPortalName":"YSM Office of Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the YSM Web Help Center","sharedPortalName":"YSM Office of Communications","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"7","key":"ops","projectId":12511,"serviceDeskId":7,"name":"OComms Business Operations","description":"Welcome! You can raise a request for OComms Business Operations team using the options provided. For documentation about each request type, please see <a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/overview?homepageId=2373845148\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/overview?homepageId=2373845148</a>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"45","name":"Equipment Purchase","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374205540/Purchase+Requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374205540/Purchase+Requests</a>","callToAction":"Equipment Purchase","introHtml":"Use this form to request new equipment or supplies. Please include links to any and all items requested. Please also include a PDF of your manager's approval.","icon":12704,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12704","groups":[24],"key":""},{"id":"42","name":"Expense Report","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374008843/Expense+Reports+P-Card+and+Reimbursements\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374008843/Expense+Reports+P-Card+and+Reimbursements</a>","callToAction":"Expense Report","introHtml":"Use this form to upload a receipt for any purchase.","icon":12730,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12730","groups":[25],"key":""},{"id":"40","name":"General Issue or Question","descriptionHtml":"","callToAction":"General Issue or Question","introHtml":"Have a general issue or question? Submit it here.","icon":12818,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12818","groups":[21],"key":""},{"id":"47","name":"New Supplier","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374467585/New+Supplier\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374467585/New+Supplier</a>","callToAction":"New Supplier","introHtml":"Before submitting a purchase order request, your vendor must be a Yale Supplier. Use this form to initiate the new supplier request.","icon":12706,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12706","groups":[24],"key":""},{"id":"43","name":"Purchase Order","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2371846205/PO+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2371846205/PO+Process</a>","callToAction":"Purchase Order","introHtml":"Need to initiate a purchase order? Use this form to describe the purchase and upload all documentation.","icon":12718,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12718","groups":[24],"key":""},{"id":"46","name":"Sponsored Identity","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374434890/Sponsored+Identities\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374434890/Sponsored+Identities</a>","callToAction":"Sponsored Identity","introHtml":"If your vendor needs a NetID to access Yale systems, use this form to request. Upload identification documents to <a href=\"https://yale.box.com/v/id-documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://yale.box.com/v/id-documentation</a>","icon":12728,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12728","groups":[21],"key":""},{"id":"44","name":"Submit an Invoice","descriptionHtml":"<a href=\"https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374467592/Paying+a+Supplier+vendor\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ysmweb.atlassian.net/wiki/spaces/Finance/pages/2374467592/Paying+a+Supplier+vendor</a>","callToAction":"Submit an Invoice","introHtml":"Submit a vendor invoice to be paid.","icon":12715,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12715","groups":[25],"key":""},{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12796,"iconUrl":"https://ysmweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12796","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General"},{"id":24,"name":"Buying"},{"id":25,"name":"Paying"}],"orderMapping":{"24":[45,43,47],"21":[46,40],"25":[44,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"06f31228-5d88-3cdc-8cf4-23ef9038d9e6","appLinkName":"System Confluence","appLinkUrl":"https://ysmweb.atlassian.net/wiki","spaceKey":"OPS","spaceName":"OComms Business Operations","spaceUrl":"https://ysmweb.atlassian.net/wiki/spaces/OPS","isServer":false},"labels":[],"projectKey":"OPS","serviceDeskId":7,"kbLinkDomainURLs":["https://ysmweb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzJjMzg1ZC0wMTY4LTQ0ZjAtYWFhMy0xN2Q1ZjM3OGM2MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjUxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI1NDk1NzUsIm5iZiI6MTczMjU0ODM3NX0.7RSjQD_UJEL-sELL4k-t2ik0TYlnC7f_mXK3BJYiTrs","targetCollection":"upload-project-12511","endpointUrl":"https://api.media.atlassian.com","clientId":"932c385d-0168-44f0-aaa3-17d5f378c626","tokenDurationInMins":20}},"sharedPortal":{"name":"YSM Office of Communications","description":"Welcome to the help center - we're here to help! 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