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Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is the patient 21 years of age or younger? | Is the patient younger than 22 years? |  | |
This is required | All of the questions are required. Is it possible to remove the asterisk and also not show the “this field is required” warning? It should be enough to just have the “continue” button grayed out |  | |
Are you scheduling a Video visit or In-Person visit? Are you looking to schedule a Video or Inperson visit? | Are you scheduling a video or in-person visit? Buttons:
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Is this a new patient or a returning patient? | Is this a new or returning patient?  | ||
Heading: Please follow the instructions below | Let’s get you scheduled | Update heading |  |
Follow instructions below, or contact your provider’s office to schedule. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you schedule your appointment. | This is the error message we see when there are no appointments. Specifically, this was the error message in the Pediatric Gastroenterology decision tree. |  |
Follow instructions below, or contact your provider’s office to schedule. Based on the information provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) to schedule you’re appointment. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you schedule your appointment. | Remove “Follow instructions below, or contact your provider’s office to schedule.” Remove red caution sign. Correct gramatical error. |  |
Buttons:
| Buttons:
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Sorry we are unable to find a time that meets your needs. | Unfortunately, we are unable to find a time that meets your needs. However, our care coordinators can help you quickly find an appointment by calling us at 1-877-YALEMDS (1-877-925-3637) |  | |
Please follow the instructions below Follow instructions below, or contact your provider’s office to schedule. Please log into MyChart to schedule a FOLLOW UP Visit with your established provider.
If you do not have a MyChart account, please sign up here! | Let’s get you scheduled To schedule a follow-up visit with a provider you’ve previously seen, please log into MyChart to directly schedule an appointment.
If you do not have a MyChart account, please sign up here! | Can we not let people still see providers from the widget and let them schedule an appointment? This current workflow is not a good user experience. |
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Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is the reason for visit related to a motility disorder or the Aerodigestive Program? | Will patients know what the Aerodigestive program is? |  |
Pediatric Hematology & Oncology
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is your reason for visit related to bone marrowtransplant,cogulation/bleedingdisorder,cancer survivorship,sickle cell, palliative care, and/or neurocutaneous disorder? | Is your reason for visit related to bone marrow transplant, cogulation or bleeding disorders, cancer survivorship, sickle cell, palliative care, and/or neurocutaneous disorder? | Missing spaces. This question is really patient unfriendly. Consider shortening to the absolute necessitates or eliminating altogether. |  |
There are no appointments for this department and the error message is going to turn people off. |
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Pediatric Infectious Diseases
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is your reason for visit related to tuberculosis? | Is the reason for your visit related to tuberculosis? |  | |
Is your reason for visit related to another infectious disease? | What is the purpose of this question? The user is already in the Infectious Disease program when they start this appointment making process. |  | |
There are no appointments for this department and the error message is going to turn people off. |
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Pediatric Nephrology
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is the reson for visit related to kidney transplant? | Is the reason for your visit related to kidney transplant? |  | |
Is the reson for visit related to another kidney condition? | What is the purpose of this question? The user is already in the kidney program when they start this appointment making process. If this question needs to remain, typo “reson” needs to be fixed. |  | |
There are no appointments for this department and the error message is going to turn people off. |
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Pediatric Neurology
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is your reason for visit related to a stroke and/or epilepsy? | Is the reason for your visit related to a stroke and/or epilepsy? |  | |
Is your reason for visit related to a movement disorder? | Is the reason for your visit related to a movement disorder? |  | |
There are no appointments for this department and the error message is going to turn people off. |
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Pediatric Allergy and Immunology
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is your reaosn for visit related to allergies or Immunology/Immunodeficiency? | Is the reason for visit related to allergies, or to immunology or immunodeficiency? | typo and grammar fixes |  |
There are no appointments for this department and the error message is going to turn people off. |
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Pediatric Pulmonology and Sleep Medicine
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Is your reason for visit related to sleep or another respiratory condition | Is the reason for your visit related to sleep or another pulmonary (respiratory) condition? |  | |
Button:
| Button:
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Pediatric Rheumatology
Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|
Have you/the patient been seen by Pedi Rheumatology at Yale Medicine in the last 3 years? | Has the patient been seen by Yale Medicine Pediatric Rheumatology in the last 3 years? |  | |
Button:
| Button:
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