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Category | Current Text | Proposed text | Notes | Screenshot |
|---|---|---|---|---|
Text | Is the patient 21 years of age or younger? | Is the patient younger than age 22? |  | |
Functionality | This is required | All of the questions are required. Is it possible to remove the asterisk and also not show the “this field is required” warning? It should be enough to just have the “continue” button grayed out until the user makes a selection. |  | |
Text | Are you scheduling a Video visit or In-Person visit? Are you looking to schedule a Video or Inperson visit? | Would you like to schedule a video or in-person visit? Buttons:
|   | |
Text | Is this a new patient or a returning patient? | Is this visit for a new patient or a follow-up? |  | |
Text | Heading: Please follow the instructions below | Let’s get you scheduled! | Update heading |  |
Text and Functionality | Follow instructions below, or contact your provider’s office to schedule. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you schedule an appointment. | This is the error message we see when there are no appointments. We see it across the majority of the specialties. We’re unable to use the API to hide the widget if there are no appointments available for a specialty, so we need to make this message more gracious. |  |
Text and Functionality | Follow instructions below, or contact your provider’s office to schedule. Based on the information provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) to schedule you’re appointment. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you schedule an appointment. | Remove “Follow instructions below, or contact your provider’s office to schedule.” Remove red caution sign. |  |
Text | Buttons:
| Buttons:
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Text | Sorry we are unable to find a time that meets your needs. | Unfortunately, we are unable to find a time that meets your needs. However, our care coordinators can help you quickly find an appointment; please call us at 1-877-YALEMDS (1-877-925-3637) |  | |
Text and Functionality | Please follow the instructions below Follow instructions below, or contact your provider’s office to schedule. Please log into MyChart to schedule a FOLLOW UP Visit with your established provider.
If you do not have a MyChart account, please sign up here! | Let’s get you scheduled! To schedule a follow-up visit with a provider you’ve seen previously, please log into MyChart to make an appointment.
If you do not have a MyChart account, please sign up here! | Can we not let people still see providers from the widget and let them schedule an appointment? This current workflow is not a good user experience. |
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