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Current Text | Proposed text | Notes | Screenshot |
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Is the patient 21 years of age or younger? | Is the patient younger than age 22 years? | ||
This is required | All of the questions are required. Is it possible to remove the asterisk and also not show the “this field is required” warning? It should be enough to just have the “continue” button grayed out until the user makes a selection. | ||
Are you scheduling a Video visit or In-Person visit? Are you looking to schedule a Video or Inperson visit? | Would you like to schedule a video or in-person visit? Buttons:
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Is this a new patient or a returning patient? | Is this visit for a new patient or a follow-up visit? | ||
Heading: Please follow the instructions below | Let’s get you scheduled! | Update heading | |
Follow instructions below, or contact your provider’s office to schedule. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you quickly schedule an appointment. | This is the error message we see when there are no appointments. We see it across the majority of the specialties. We’re unable to use the API to hide the widget if there are no appointments available for a specialty, so we need to make this message more gracious. | |
Follow instructions below, or contact your provider’s office to schedule. Based on the information provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) to schedule you’re appointment. | Based on the information you have provided, we ask that you please call the CARE Center at 1-877-YALEMDS (1-877-925-3637) so that our coordinators can help you quickly schedule an appointment. | Remove “Follow instructions below, or contact your provider’s office to schedule.” Remove red caution sign. | |
Buttons:
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Sorry we are unable to find a time that meets your needs. | Unfortunately, we are unable to find a time that meets your needs. However, our care coordinators can help you quickly find an appointment by calling ; please call us at 1-877-YALEMDS (1-877-925-3637) | ||
Please follow the instructions below Follow instructions below, or contact your provider’s office to schedule. Please log into MyChart to schedule a FOLLOW UP Visit with your established provider.
If you do not have a MyChart account, please sign up here! | Let’s get you scheduled! To schedule a follow-up visit with a provider you’ve seen previously seen, please log into MyChart to directly schedule to make an appointment.
If you do not have a MyChart account, please sign up here! | Can we not let people still see providers from the widget and let them schedule an appointment? This current workflow is not a good user experience. |
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Current Text | Proposed text | Notes | Screenshot |
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Is your reason for visit related to bone marrowtransplant,cogulation/bleedingdisorder,cancer survivorship,sickle cell, palliative care, and/or neurocutaneous disorder? | Is the reason for your visit related to bone marrow transplant, ; a coagulation or bleeding disorders, disorder; cancer survivorship, ; sickle cell , disease; palliative care, ; and/or neurocutaneous disorder? | This question is really patient unfriendly. Consider shortening to the absolute necessitates necessities or eliminating altogether. | |
There are no appointments for this department and the error message is going to turn people off. |
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Current Text | Proposed text | Notes | Screenshot |
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Is your reaosn for visit related to allergies or Immunology/Immunodeficiency? | Is the reason for your visit related to allergies, or to immunology and/or immunodeficiency? | typo and grammar fixes | |
There are no appointments for this department and the error message is going to turn people off. |
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