Issues Identified in Testing

1

Provider Epic id 37792 has appointment availability 9/26 - 10/25 when we pass the new and follow up visit type

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=37792&vt=10115,11882&dept=101700008,101020006&view=plain&public=1

but when we pass the department decision tree visit type 1401089, I get an error. The same issue persists for everyone with the same visit type that is tied to the speciality “Pediatric Allergy and Immunology”
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=37792&vt=1401089&dept=101700008,101020006&view=plain&public=1

Unresolved

2

Provider name is not displayed for Infectious disease program
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401041&dept=101260009&view=plain&public=1

Resolved. Cannot schedule appointment with provider. schedule with a generic resource. wording has to be made clear to reflect the same.

3

For provider Epic id: 68538 (Dr. Agrawal)
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=68538&vt=1401089&dept=101020013,101260006&view=plain&public=1

As I navigate the decision tree, Yes->Sleep->New Sleep
The decision tree says “Added Craig Canapari, MD and 2 others”

Unresolved

When I click continue, I see appointments for Dr. Canapari and Dr. Agrawal only. The other two providers added do not have any appointments. If I filter further to see the other two providers, there is no availability.

4

The specialty “pediatrics” (although we are not mapping it right now) has two visit types.

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401009,2332&dept=101020003,101020004,101680038&view=plain&public=1
The widget asks the user to pick the workflow. The workflow names are not patient friendly.

Resolved. Kristina sent Justin the names and will rename all visit types to patient-friendly names.

Same issue with Pediatric Allergy and Immunology speciality.
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401088,1401089&dept=101020006,101020013,101260018,101440025,101680016,101680026,101700008,101700012,101780008&view=plain&public=1

Need patient-friendly names. Tina suggests “Pediatric Allergy and Immunology” and “Pediatric Pulmonology and Sleep Medicine”. All visit types need patient-friendly names.

5

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401022&dept=101020014,101260011,101440019,101700015,101780006&view=plain&public=1

select Yes->No->MyChartVideo

Unresolved

6

In the Pediatric Gastroenterology decision tree, there were no providers available and the error message is not friendly

Unresolved

7

This user has multiple visit types but it does not show when we pull the provider up on the widget
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=64482&vt=1401088,1401089&dept=101440025,101780008&view=plain&public=1

8

This provider has no inpatient and video slots available. Why does not it follow workflow in point 3?

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101260019&view=plain&public=1

9

These department have no appointments no matter what option i choose
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101260019&view=plain&public=1
same with
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101020008,101260019,101440002,101680004,101700033,101780017&view=plain&public=1