Issues Identified in Testing

Provider Epic id 37792 has appointment availability 9/26 - 10/25 when we pass the new and follow up visit type

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=37792&vt=10115,11882&dept=101700008,101020006&view=plain&public=1

but when we pass the department decision tree visit type 1401089, I get an error. The same issue persists for everyone with the same visit type that is tied to the speciality “Pediatric Allergy and Immunology”
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=37792&vt=1401089&dept=101700008,101020006&view=plain&public=1

Resolved. Addressed issue with new visit type for Pediatric Allergy and Immunology

Provider name is not displayed for Infectious disease program
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401041&dept=101260009&view=plain&public=1

Resolved. Cannot schedule appointment with provider. Appointment is scheduled with a generic resource. Wording has to be made clearer to reflect the same.

For provider Epic id: 68538 (Dr. Agrawal)
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=68538&vt=1401089&dept=101020013,101260006&view=plain&public=1

As I navigate the decision tree, Yes->Sleep->New Sleep
The decision tree says “Added Craig Canapari, MD and 2 others”

Resolved.

Expected workflow. Epic does not check for the provider availability before adding them

When I click continue, I see appointments for Dr. Canapari and Dr. Agrawal only. The other two providers added do not have any appointments. If I filter further to see the other two providers, there is no availability.

The specialty “pediatrics” (although we are not mapping it right now) has two visit types.

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401009,2332&dept=101020003,101020004,101680038&view=plain&public=1
The widget asks the user to pick the workflow. The workflow names are not patient friendly.

Resolved. Kristina sent Justin the names and will rename all visit types to patient-friendly names.

Same issue with Pediatric Allergy and Immunology speciality.
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401088,1401089&dept=101020006,101020013,101260018,101440025,101680016,101680026,101700008,101700012,101780008&view=plain&public=1

Need patient-friendly names. Tina suggests “Pediatric Allergy and Immunology” and “Pediatric Pulmonology and Sleep Medicine”. All visit types need patient-friendly names.

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=1401022&dept=101020014,101260011,101440019,101700015,101780006&view=plain&public=1

select Yes->No->MyChartVideo

Unresolved
Automatically add questions for telemedicine. this will not be in prod as the upgrade was only done in test. this will go live in prod in dec and needs to be addressed soon.

In the Pediatric Gastroenterology decision tree, there were no providers available and the error message is not friendly

Unresolved
Kristina is updating the template

7

This user has multiple visit types but it does not show when we pull the provider up on the widget
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?id=64482&vt=1401088,1401089&dept=101440025,101780008&view=plain&public=1

Resolved. Data issue on Anju’s end. updated visitypeid in the db and reindexed providers and departments. related to point 1

8

This provider has no inpatient and video slots available. Why does not it follow workflow in point 3?

https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101260019&view=plain&public=1

Unresolved
providers missing in the decision tree. Alex is resolving. issue with the build. Pedi GI

9

These department have no appointments no matter what option i choose
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101260019&view=plain&public=1
same with
https://mychartnp.ynhhs.org/mycharttst/openscheduling/standalone?vt=2479&dept=101020008,101260019,101440002,101680004,101700033,101780017&view=plain&public=1

Unresolved