FAQs and Expandable Content

Owned by Zachary Restifo
Last updated: Dec 19, 2024 by Denise Meyer
4 min read

FAQ Lists are used to help answer questions for visitors in a quick and concise format. FAQs do not necessarily have to contain "questions" and "answers," and can be used as a template to display a large amount of text without taking up too much real estate on the page.

The following instructions will provide information on how to create and insert Frequently Asked Questions (FAQs).

 

Table of Contents

 

Creating FAQ Lists

The first step in creating FAQs is to create the FAQ item in Beatrix CMS either from pages or your content folder.

The FAQ schema is for a single level list. The FAQ List schema is for a multilevel FAQ list.

 

 

After titling the list you will add Items to this list

 

Create an FAQ schema

Creating an individual FAQ item

Add your item or question and click Add for each one to create a list.

 

When you are finished adding items, click on Create Content.

 

 

You will then be prompted to select your layout view.

 

Layout views

The Modal Layout view is for Yalemedicine.org only.

 

Example of a single level FAQ List on a Web Page

Below is an example of the FAQ List we created in the above instructions, as it lives on a web page (highlighted in yellow):

An FAQ List in action.

List of FAQs

If you have a large number of FAQs or a large quantity of content, it is a good idea to sort the individual questions into groups or categories.

  • This helps to display a large amount of text without taking up too much real estate on the page.

This can be accomplished by taking the groups and making List components out of each group of individual FAQ components (as described previously in these instructions), then making a List of FAQs component out of the List components.

  • This process (described below) is basically the same thing as creating a List component, but you are doing it with the FAQ List schema instead of individual FAQ schema.

 

When creating a FAQ that will be a part of a List of FAQs, the Display Title is important to fill out because it will serve as the title for the group of questions or information.

 

After titling the list you will add Items to this list

 

Creating an individual FAQ component.

 

When you are finished adding items, click on Create Content.

 

 

You will then be prompted to select your layout view.

 

Example of a List of FAQs Component on a Web Page

Below is an example of the List of FAQs component we created in the above instructions, as it lives on a web page:

A List of FAQs component, as it appears on a web page.

 

There are several important elements to point out in the above example:

  1. The Display Title for the List of FAQs component is highlighted in yellow.

  2. The individual FAQs with their questions and answers are highlighted in red.

  3. The Display Titles for the List components made up of individual FAQs are highlighted in green and blue.

    • Not only do these display titles appear at the top of each section of questions, they are the labels for the quick links (blue) that will take you directly to that section of questions if you click on it.